NOTE A VERY IMPORTANT POINT.
WE HAVE 6 DIFFERENT WAREHOUSES AND EACH WAREHOUSE WILL PUT A PACKING SLIP INSIDE THE SHIPPING BOX.
WE, LATELY, HAVE CUSTOMERS SENDING RETURN GOODS BACK TO THESE WAREHOUSES AND IF THAT HAPPENS THERE COULD BE A CHANCE THAT YOU WILL NOT RECEIVE A CREDIT FROM US!
The reason is that all returns have to come back to our corporate office, that handles all return and the address is below.
If they return to the warehouse and we get notified, about the return, then it has to be shipped to our corporate office and inspected if they have not been worn, outside, and the inserts are with the shoes. This is a 3 to 4-week delay in issuing you a credit!
Make sure you select the cheapest way to return to our corporate office!
That is Priority Mail and do not ship with a shipping box, but wrap in shipping paper, and that will be the cheapest way to send it back to us!! Note, you can ship dealing with a shipping box, especially if the shoes came in a shipping box but Priority mail measures the box and that means more added space your charge for.
UPS and FedEx, you do not have a contract and will pay a lot more in shipping
When Will I Receive My Refund?
Refunds for returned shoes will be issued within one to two weeks of receipt of shoes. We do not refund the shipping costs. Please note: After your credit is processed, it may take an additional week for the funds to show in your account. Most banks take approximately a week to transfer funds on a credit.
Our Return Policy on Shoes
We want you to be 100% satisfied with your order. If for any reason you need to send back your order, you may return it within 30 days for a full refund. A full refund will be given if the shoes do not show signs on the bottom of being worn and do not have scuff effects on the bottoms.
NOTE: ANY SHOE BEEN WORN OUTSIDE OR SHOWS ANY SCUFF MARKS ON THE BOTTOM OF THE SHOE OR TOP — WE WILL NOT BE ISSUING YOU A CREDIT OR EXCHANGE ON THAT PAIR OF SHOES
In order for DTF Wide Footwear to refund the full cost of a returned shoe with additional charges some basic requirements must be met:
THE ADDED INSERTS HAVE TO BE RETURN AS WELL AND IF NOT THEY WILL DEDUCTED FROM YOUR CREDIT OF $80.00 A PAIR
All shoes must be in their original, unworn condition. Please try on your shoes on carpeting to prevent scuffing.
Shoes must be returned in the original shoe box and must be placed inside a packing box to avoid damage to the shoes and shoebox, and include all inserts in the box as well.
If these requirements are not met, there will be a deduction from the refund.
All returns must be made within 30 days of the issuance of the invoice.
Please provide a written statement of your reason for the return.
NOTE: THE RETURN WILL BE YOUR RESPONSIBILITY (IN RETURN CHARGES) BECAUSE OF THE $80.00 TO $240.00 GIFT WE SEND TO YOU
We are the only website, on the internet, that gives you a gift, up to $240.00, per purchase!