PLEASE READ AND SEE OUR EFFORT IN OBTAINING THAT PERFECT FIT IN LENGTH AND WIDTH:
I appreciate the fast shipment of the shoes. Being obese (500 lbs) with short wide feet with high arches, it is very hard to find comfortable wide shoes. I tried on the shoes and was disappointed with the width. I have to always buy 11-12 size shoes from Walmart or regular stores because the width presses the fat of my feet over the sold of the shoes causing extreme supination. I’m returning the shoes Monday, October 29th. I need to know if I can get the Mt. Emery shoes with 12E (9E seemed like a 4E to me) and 11 inches, because I feel like I will have to increase length so that the top of foot does make me have to loosen the strings all the way due to my high arches. Seemed like the top of the flaps (where the string loops are) were closer to my ankle also than I was expecting. I do not like velcro because my feet causes the velcro only to stick to 1/3 of the length after putting shoes on. What is the process from returning a shipment and difference in price with a special order? I tried Propet and New Balance and they don’t have the shoes wide enough. I am desperate to find white sneakers that can fit well.
Okay it great now to know your problems and I know we can fit you but to order a shoe with your conditions take some information and this is what I need from you – that means I need you to go to The Proper Sizing Technique – DTF – Designer Therapeutic Footwear I want to fill the form out and send it to me and I need a text photo of both of your feet without socks and send that to me at 909 215 1622
Now with this full information I can tell you size and style that I need to put you into and trust me we can make it happen and I have a ton of customers that are in your same weight class
On the return go to Return Policy – DTF – Designer Therapeutic Footwear and will explain the return process
Thank you, I will do that.
We received your shoes back, this past week, from our Return Dept but never received the information that we discussed above emails -about you giving us your correct measurement – where we can fit in the proper length and width?
Let me know what you want to do,