First off thank you for personal response to my email about shipping options to Canada – a truly amazing example of customer service!
I sent off my foot measurement on the form attached to your response and below are pictures of my feet (together, then Left foot and I step and Right foot and I step). I am 4 weeks post op 5th metatarsal bone surgery in the right foot so pictures and measurements are taken flat footed but not weight bearing.
I am a few days in responding as had an appointment with a foot specialist to evaluate healing and footwear options. He was a proponent of orthotics of which I have used on and off for many years but is now supportive of minimalist footwear so discussed that with me. I am still very interested in seeing what shoe recommendations you can suggest for me from your footwear given my measurements as I have pressure points on the bottom of my feet (5th metarsal head, heel area) so really want to see what options are available for me moving forth after recovery from this surgery. I am very active and am most interested in a good pair of shoes for lots of walking, hiking, biking as well as athletic sandals for same. My husband is retiring and we are looking forward to hopefully traveling when things open up and I need good comfortable footwear to keep up with him! 🙂
Also, is your footwear only available online or do you have stores in California as I’d love to come try some on in person when travel is back on.
In closing I just want to say THANK YOU again for the amazing customer service!
Hope you are having a great July 4th weekend. Given it’s a holiday I look forward to your response when you are back in the office and time permits.
Thanks – Susan Butler
EMAIL I JUST RECEIVED:
A New Email that I just received today 5/20/20
EE width composite king toe work boots/shoes
I am having a great deal of difficulty finding work shoes/boots that fit and are comfortable. Appreciate your help! Kathy S. 3029819173.
|10:45 AM (4 hours ago)
I don’t have slip resistance or water proof in a 8″ Men’s boot. I have a boot that is unbelievable an only 8 ounces in weight. An 8 1/2 4E should fit you great and then you get these great ( 3 sets ) triple-layer Heat Moldable Customize inserts for FREE- once you start wearing these- you’ll never go back to conventional inserts. But it is water resistance for the outsole but not for oil or grease and not waterproof, but can be scotchgard
Style # 6506
Ron Heinlein | President/Founder | Cell # 909-215-1622
|11:55 AM (2 hours ago)
Will check out the styles! Awesome customer service assist, Ron!
AN EMAIL THAT WE JUST RECEIVED TODAY 5/11/20
Just received this email on my article about Walter Payton a great football player;
|Hello thank you for such a moving and well written piece.Walter was my uncle. My mum Pam was his sister. i am the oldest Payton grandkid…thank you again|
Just got this order today and I want you to see that we go the extra mile to make everything to be successful!
Just received this email this evening and here’s the email and my reply back 4/11/20:
New testimonial from a customer and friend that just bought her second pair of shoes form us size 8M. She loves her first pair or I’ll let her tell you that information:
Some testimonials from DPM offices:
“I have been using Dtf/Ortho Orthotic footwear and foot orthotics for my patients for over 15 years, and I can attest that they offer the best solution for people with sensitive feet, including those with foot pain, diabetes, and arthritis. These shoes are designed with unique ergonomic features that cannot be found in any other brand. My patients love them, and in fact, I wear them myself daily, as they are the most comfortable shoes I have ever worn.” ( note found in the Orthotic section)
— Steven Gershman, DPM
“I have been offering patients Dtf/Ortho Orthotic shoes for 6+ years and my patients, both diabetics and non-diabetic, have found them to be comfortable and stylish. My patients have found the Velcro straps to be very easy to use and adjust, especially those with arthritis in their hands. I have appreciated the constant updating of the products with new offerings and improvements to the line every season and look forward to continuing to offer the shoes to my patients for many years.” ( Note found in the Orthotic section)
— Jeff Gewirtz, DPM
“I was very impressed with how sturdy and well made the 0422 shoes are. I was even more impressed when I wore them with the customized heat moldable inserts. These shoes gave my feet a quality feeling of comfort and support that I haven’t felt in a long time!” (note found in the orthotic section)
— Dr. Todd Hovermale, DPM
Amazing shoe! This shoe offers amazing stability particularly for someone with Arthritis and Neuropathy.The easy closure with the pull tabs is truly a gift for people with arthritic hands. It looks like a well styled normal shoe, something I thought I would have to give up years. Really amazing shoes.
— Manny Kornbluth
I love how they stretch. My left foot is really swollen with my Neuropathy, and I finally have a pair of shoes that I can wear. Thank you so much
— Betsy Meyer
These shoes are just what I needed. They hug and cushion my feet and have great arch support and cushioning for my heel. I have Plantar Fasciitis in my right foot, and the design of this shoe makes walking 3-4 miles every other day a dream!
— Bonita Bailey
These shoes are great. They are like walking on clouds. They support my foot and I don’t feel any pain. I have severe spinal arthritis and heel spurs so I live with pain but now my feet are not part of the problem.
— Debra Daniel
Struggle with heel pain for years. No more thanks to these shoes. Felt wonderful from the moment I put them on.
— Mary Dorr
These shoes are amazing! I have already ordered a pair of running shoes for work. I wore these shoes all day and had no foot pain. I have plantar fasciitis, metatarsalgia and neuropathy, and had no pain all day. The arch support is perfect, much more comfortable than my $400 orthotics. When they came in the mail, I immediately tried them on, couldn’t believe when I stood up– it was heaven! I am a nurse. I have been telling everybody I work with about these shoes.
— Kathy Beaumont
Such a relief for my feet. I experience foot pain pretty constantly and have struggled to find shoes that would help me alleviate the pain. Well, I have to say that I have found them. They fit well. They have reduced my heel pain as well as my fasciitis symptoms. I can walk much easier and longer now. So happy I got these shoes! They do the job!
— Robert Way
Work on my feet all day with no pain. 2nd pair of sneakers that I use at work, on concrete floors….. no pain!
— Richard Pepin
So Comfortable. I have several foot issues (bunions, hammertoe, pronation, and neuroma) and it is hard to find a shoe that I can walk in all day. Well, finally I did! I have the grey and red pair and they look and feel terrific and have great arch support. Will definitely look into purchasing another pair.
— Monica Johns
I have a bunion, hammertoes, wide front foot and narrow heel, low arches but none of that matters with the construction of these shoes. I used to have pain in my heels and balls of my feet but no more. Yesterday I walked 7 miles and didn’t come home with that “I can’t wait to get these shoes off” feeling you get with other brands. They start off comfortable and stay comfortable. Thank you!!!!
— Vivian Imperiale
These are the most comfortable sneakers I have ever had. I have severe hammer toes and have no pain wearing these shoes.
— Lynn Smith
Love these shoes! I have spent hundreds of dollars trying to find the right shoes for my feet. I have a hammertoe and the ball of my foot is large, regular shoes fit well but soon start hurting my feet. These shoes fit perfect, a little stiff the first day but wore well right out of the box, a very little break in. I no longer have foot and leg cramping at work and they never flare my gout!!! Highly recommend this shoe if you have odd feet lol.
These have honestly saved my life!I could barely walk for the pain in my ankles and knees. Bought my first pair and I couldn’t believe the change. Now I’m almost pain-free…
Nancy Ann Lindsay
Great for my arthritic knees and hip. I have serious arthritis in both knees and one hip–large, wide feet with some swelling. There’s room for my foot in these shoes, the support (arch support) is great, and I noticed some reduction in pain after wearing for just a few days.
The laces-with-tabs feature makes it easy to get the shoes on in the morning (bending on one side is very hard). These shoes have more comfort and support (and are lightweight!) than shoes I’ve bought at twice the price.
— Mysti Berry
Knee solution! Since I’ve started wearing the Avery Island shoes my knees have gone from hardly able to walk to pain-free. I’ve spent years trying to find a solution to my knee problem and so far these shoes have been the answer. I wore out two pairs and just received two more pairs. I wear them as a dress shoe, work shoe and even fishing and hiking shoe. Thank you!
— Robert Vincent
I love them! I had some severe knee and foot pain and now I am free of pain! I am able to go up and down the stairs without going down one stair at a time! I would highly recommend the Dtf/Ortho product!
— Yvonne Andersen
Below is an actual email exchange between myself and a customer from Australia The reason I have posted it is to show you what kind of customer service we like to offer here at DTF
Thank you for your urgent reply to my request from Australia I have measured my ball /underside of my feet in inches they are both left and right 5 inches also the circumference of my feet at the bunions is 11 and a half inches.
The length from toe to heel is 10 inches, I may have confused you in my email I have tried new balance in a 6E and they hurt my question is how much wider is your 9E?
Your 9702 is there a photo of this on your website?
I am trying to send you a photo of my feet as requested but am having trouble but will keep trying.
Thanks again for your wonderful service,
The 9E is wider than a 6E dealing with a New Balance but with athletic bottoms we are restricted dealing with the base and that means it is a 9E upper but on a 8E bottom ( that the widest that any bottom manufacture develops in the Athletic world ) so the 9702 ( you can find a photo of this style and others at https:wwww.dtfootwear.com and go to Men’s 9E section on the menu.) is an 8 E width, in reality, This is only true on the Athletic bottoms that you see in the 9E section. Now with a 5-inch ball width, you need a 9E for sure and with a 10-inch length- you’re on the borderline of a 9 1/2 to a 10 and I would recommend a 10 in length and 9E for sure for width. We have been doing this inch program for the last 25 yrs. and it works 98 percent of the time in determining a person true width and length. There is only 1/16 inch difference between a 9 1/2 and 10 and you’ll have the Heat Moldable Customize Inserts (FREE a $240.00 value) these take some additional room as well. But once we get these inserts under your feet you’ll never leave without them.
9702 Lace or Velcro is a great running and walking shoe. I need you to measure your feet by inches and that is the length and ball width. Go to the “proper technique for sizing” and watch the video and fill out the form (below)and click send and will come directly to us. I need the left and right length in inches and I need a ball width by inches for the left and right foot as well. I see you have a girth of 11 inches and you been wearing a 9 6E (so you need not fill out this information on the form involving these two categories). I would like a text photo of your left and right foot (without socks) and you standing up or what we call weight bearing – my cell # 909 215 1622. With all this information we’ll be able to determine the correct size and length. Great chance of having a “Duty-Free” delivery. Being this a Therapeutic footwear and used in the Medical field for diabetic and foot conditions – this information will be included in the Duty forms.
Now to show you the importance of this information – here’s a story I just blog this weekend and shows how changes can occur: One more story, this just happen yesterday, and my wife received a call from her mother in WI, and we just send her a new pair of shoes. It’s the same styles we gave her 2 years ago, and that was an 8 1/2 5E ( 628E style number). She needed a new pair but I had her brother measure her feet, by our inch program, and she now is wearing a 9 10E size in the same shoe. WOW what 2 years can do to our feet and body. SHE CALLED TO STATE – “SHE LOVED THE FIT!!”
I’m sorry for the added procedure. but I want to be sure we hit a home run the first time out of the box! Every brand has a different construction last and once we do the procedure the first time and there are no major changes in the future – we can order, your size, over and over and don’t need to go through the fitting procedure.
Ron Heinlein | President/Founder | Cell # 909-215-1622
I have this day ordered a pair of 9702 runners size 10 9E and am looking forward to receiving same I will then be seeking your advice re casual walking shoes but will wait until receipt of the shoes. Once again can I thank you for your urgent advice and service I will be certainly recommending you and your company to my many friends with similar foot problems?
“FINALLY… A SHOE THAT REMOVES ALL MY PAIN!
I’ve lived in pain most of my life due to poor genetics with my feet and ankles. I’ve suffered from flat feet my whole life and found standing for long periods of time excruciating! I’m working very long hours and walking about 10 miles a day, so having comfortable shoes that don’t cause pain are nonexistent – Until now…..
I bought these almost a week ago and after the first day, the swelling in my ankles have all but disappeared.
My BACK, KNEE, AND HIP PAIN HAVE COMPLETELY DISAPPEARED!
After purchasing these shoes, I NEVER WORK ANOTHER POSITION WITHOUT A PAIR OF DTFootwear!“
“These shoes are great. THEY ARE LIKE WALKING ON CLOUDS but they support my foot and I don’t feel any pain.
I have severe spinal arthritis and heel spurs, so I have lived with pain, BUT NOW MY FEET ARE NOT PART OF THE PROBLEM.”
THESE SHOES HAVE SAVED MY LIFE.
They are THE GREATEST, and now I own numerous pairs including their excellent slipper. I have even purchased these shoes for friends because I feel so strongly that THEY WILL HELP ANY INDIVIDUAL.”
— John F
I had already watched the video, but not sure if this means all of your shoes have a bendable for reflex.
I finally got my order placed and am debating over whether or not I should have ordered a 91/2 or a 10…………..I will leave it up to you!
Thank you for your prompt reply. I am still wondering how flexible the sole is….I can not wear anything that isn’t flexible.
Ron, I think you did it!!!!!!!!
I put them on and shopped for 3 hrs……….
thanks so much for your patience.
Weeks ago I could not walk without severe pain. I saw a podiatrist and he fitted me with an AFO style brace. The first problem was solved, I could walk without pain, but the brace was so large that I could no longer fit into any of my existing shoes. This was a big problem since I had previously used a 6E shoe, I would have to find an even wider shoe. I searched the Internet and found dtfootwear.com. I wrote to Ron and to my surprise, he said that since I lived in the Los Angeles area, he would come to my home and bring some shoes to try on. All he initially asked was that I measure my feet beforehand. As I explained the brace to him, he then asked me to take a picture of the brace and my foot, just so that we were on the same page. After seeing the brace and getting my measurements he guaranteed me that he could fit me into a pair of shoes! Sure enough, Ron pulled up to my house on time with a couple of shoes in hand. I couldn’t believe it, he had a pair of shoes that fit both me and the brace! I could finally walk around without pain! I thought to myself, well I have a pair that fits me know, what about the future? If you are like me, I find a pair of shoes that fit, only to find out in the future that the manufacturer had changed the style or just plain dropped it. Ron told me that will never happen to him, he owns the factories and that they will always be able to make them. So I have a pair of shoes now and will always be able to get them in the future. What more could one ask for? Home service in the Los Angeles area, shoes that fit now, and shoes that one can always get in the future. I highly recommend buying shoes from Ron Heinlein at dtfootwear.com! I even gave my podiatrist Ron’s card for his other patients!
Jeremy G, Los Angels, CA
I must tell you this first – I have watched a couple of your videos and not only found it highly enlightening but also refreshingly “human” and it feels as if you are reaching out to ME and speaking to ME. I didn’t feel as if it was all “sales talk” trying to get me to spend money at your store but rather to invest in my feet! Thank you for taking the time to produce all those videos!
OK … here’s my problem! I am fully aware that you don’t ship internationally. However, I am appealing to you to reconsider sending a small shipment to me in South Africa. The procedure is extremely simple and I will be liable for import duty and taxes as calculated by our customs officer when the parcel arrives in South Africa, based on your official invoice. You will be debiting my VISA credit card.
I am busy dealing with a shipping agency called “MyUS.com” and this is my first shipping experience with them. This company is what I would call a “comedy of errors” and my first shipping experience is a total disaster with so many delays and errors made by their staff! I do not intend using them ever again. This is after I thought I did my homework and really studied their website and went through many websites of reviews, etc. I have since looked at other similar companies that will ship parcels internationally and they all fail miserably. It seems that nobody is dependable.
I live in South Africa and we have zero shoes for problem feet! I have severe osteoarthritis in my feet, knees, lower back and one hand. I have screws and pins on my right foot (my big problem!) and have severe swelling in both feet. In South Africa, there are NO shoes available in extra width or extra depth! I have difficulty putting on socks and thus need to buy extra wide socks that will require less effort to get it over my swollen feet and obviously, I require shoes that have Velcro adjustable straps.
My feet measure exactly 10” in length and 3 3/4” at the widest point. I have not taken any other measurements.
Ron – I am begging you to think about sending an order for a pair or two of shoes for me, to South Africa. Won’t you please consider my earnest request and get back to me?
Linn South Africa
I had problems, for years, trying to find a correct width that would fit me. I read one of Ron Heinlein’s blog and check his website and also, contact him with an email. Their shoes and inserts are out of this world, and the email communication to Ron was the biggest help that I could have ever received. He was so patient and understanding and lead me to my first pair of shoes, and they hit a home run! Thank you, Ron, for your great products and your inserts and your great approach to handling people with needs.
Jim, Dallas Tx
If 6E is not wide enough. Then go to DTF’s 9E width and find that comfort that you’re missing!! My 6E width shoes I was still finding my feet hang over the bottom of the footwear. Thanks to DTF for introducing those 9E widths, and you have a very nice selection and then added those great inserts what an unbelievable combination. I’ll be a customer for life.
Sam, Atlanta Ga
Just wanted to drop you note to say that I have been wearing DTF footwear for the past 5 years and have owned a number of pairs. I have been very happy with the shoes and the inserts, and I would recommend both to those who need added support and comfort. I’m a diabetic and the shoes and inserts have decreased the problems I’ve had with my feet with regard to my diabetes. Very happy with DTF and I have talked to Ron a few times and have had great conversations.
Norman, Mobile AL
I suffer from extreme edema and I wanted to let you know that the shoes provided by DTF are wonderfully comfortable and the extra wide width is exactly what I needed in a shoe. I always had difficulty finding a shoe that would fit across my high instep, and these shoes do. With the extra long Velcro strap, I can easily fit the shoe to my foot comfortably. I no longer have to kick off my shoes after having them on for a short amount of time due to the pressure they caused. I’m glad I found you DTF.
Rose, Antigo WI
Having small feet was never a problem when I was young but when I began to develop foot problems, finding shoes in my size that would allow for my issues became very difficult. Most of the shoes I found in stores were not stylish and were very limited in colors. My daughter and I began looking online and DTF was one of the sites we visited. I was very surprised at the selection and size range. Knowing that I could return them if I wasn’t completely satisfied, I ordered a pair; and I have since purchased a second pair. Thank you DTF for keeping me out of shoe stores.
Jennifer, Chanute KS
No one really told me that wearing 3-4’ heels every day to work for 35 years was bad for my feet. Sure, people would ask “how can you wear those shoes all day long?” I wore them because they were trendy! Then I began having severe pain in both feet whenever I wore them, which I ignored for quite some time. When the pain became a real problem, I saw a podiatrist and learned that I have peripheral neuropathy. I was told to “get down off those heels.” That was 3 years ago. I now find comfort in wearing shoes ordered from DTF because their staff was able to figure out just what I needed in a shoe for my condition. Happy Feet customer!
Kathy, Chicago IL
Being a machinist requires you to be on your feet most of your working day and it really takes a toll after 40 years. Steel toed shoes are tight and the lack of circulation is what caused some of my foot problems according to my doctor. Many people probably haven’t heard of Morton’s neuroma but that is one of the things I suffer from. With the help of the team at DTF, I was fitted for a pair of shoes that make standing and walking less painful. I would recommend to anyone who also has this condition to look for DTF online.
Joe, Buena Vista VA
Just talk to Ron today and he stated that they are adding a new 9E width section for men’s styles. I have purchased two pairs of 9E widths shoes from DTF Co and LOVE THEM BOTH!!! Besides loving the shoes, I love the communication that I received from Ron, especially in my first pair of shoes. When I purchased my first pair, they were a little thigh. So I email Ron, and he called me back and told me to take the insert that was in the shoe out and replaced it with one of the lighter inserts. I did and what differences. He told we also to wear this lighter insert until the shoes were broken in and then replace with the thicker insert. I did and wow what a differences and this inserts now works great. Thank you, Ron, forgoing the extra step, to help. So how having that width, that I cannot find anywhere else and having a person that can and is willing to help me – Wow what a great combination.
I can not find 9E widths, in Men’s shoes anywhere!! I was told, by a friend, about DTfoorwear.com. I order my first pair of 9E widths footwear and what a difference. Especially with the FREE 3 sets of great inserts. Now my feet have the comfort and space and then add those great moldable inserts- there is no better combination on this earth. Please if your feet are hurting, at least, look at DTF Co and if you have questions. As I did, ask them, and they are great in returning with a great answer.
Steve J, Boston MA
I been working out in the gym for the last ten years and when I get back from the gym, my feet usually are hurting. The treadmill is my main source of exercising. I saw one of the DTF blogs, on Facebook, and check the tennis shoes out. I had a few questions and email, Ron, and got a great reply back the same day. My question was “why my feet are hurting”? He asks what athletic shoes that I was wearing now? Then his comment was that the shoes are very good but have no midsection support. He leads me to one of his videos; that explained the midsection support and why my feet were hurting. Purchased my first pair of athletic shoes and NO after pain with my feet. Have purchased a few more pairs since and because of the support, of the shoes and the added inserts support- what a great combination.
Nancy, Alta Loma