When Will I Receive My Refund?
Refunds for returned shoes will be issued within one to two weeks of receipt of shoes. We do not refund the shipping costs. Please note: After your credit is processed, it may take an additional week for the funds to show in your account. Most banks take approximately a week to transfer funds on a credit.
Our Return Policy on Shoes
We want you to be 100% satisfied with your order. If for any reason you need to send back your order, you may return it within 30 days for a full refund. A full refund will be given if the shoes do not show signs on the bottom of being worn and do not have scuff effects on the bottoms.
In order for DTF Wide Footwear to refund the full cost of a returned shoe with additional charges some basic requirements must be met:
All shoes must be in their original, unworn condition. Please try on your shoes on carpeting to prevent scuffing.
Shoes must be returned in the original shoe box and must be placed inside a packing box to avoid damage to the shoes and shoe box, and include all inserts in the box as well.
If these requirements are not met, there will be a deduction from the refund.
All returns must be made within 15 days of the issuance of invoice.
Please provide a written statement of your reason for return.
How Do I Return My Shoes?
Return your shoes in one easy step.
Ship Back to Us: Package the shoes in the original shipping box. Provide a written reason for return.
After the shoes are inspected, you will receive your refund. For more information on refunds see When I will receive my refund? Below.
DTF Wide Footwear
Attn: Returns Dept
10050 Baseline Rd
Rancho Cucamonga, CA. 91701
How Do I Exchange My Shoes?
If you are not happy and/or satisfied with your purchase(s), you may return your purchased item(s) in exchange for different size, width, color or other styles. Make sure your return item(s) meet the “Return Policy” requirements.
Once return item(s) is received, we will issue a credit back to your account and duplicate your return order to a new exchange order with updated exchange shoe information. The exchange order will be charged to the same credit card provided on your original order and shipped to the same location. Please inform us if you would like to use a different form of payment, if shipping address has changed, and/or if you need to change the shipping method.