Let me give you an occurrence that happy yesterday.
We revived an order for the same style in two colors and after checking inventory, in our five warehouses- as we always do, we realized that this style is discontinued and replaced by two new styles that are very similar in appearance and has the same fit as the older style. So we were arranging an email and was telling, the customer, the story and why we had not dropped the old style from our website ( because there is still 40 percent of inventory left- we discontinue when we reach 20 percent). Then finishing the email up by telling her about the two new styles and the colors ( both colors, of her choice, were available in the two new ones) and her size and width was available as well.
We received a phone call, and I happen to answer the phone, and she asks for customer services. I told her that I could help answer her questions. She stated that she just placed an order and had not received any acknowledgment from us. The order placed 8 minutes ago, and I told her that we where composing an email of the situation of the style that she had chosen and then I went on to explain to her what the email would be stating. Once she heard that the style was in the process of discounting and our inventory was low, and I didn’t have her size – her voice went up a few octaves and stated: “just issue me a credit.” Once I heard her voice and her disappointment I said that is fine and discounted the conversation very politely. We issued her a credit within 3 minutes after the discussion was over.
I think my primary disappointment was that she did not allow us to explain to her about the two great options we had to offer her, and I know she never saw the two, because of them being in a different women’s classification – compare to the old style.
We are here to help and make sure your experience with us is very pleased and fruitful, but it takes two to communicate, and this was a one-sided conversation. Wish I had sent the customer the email to let her see what we had to offer her but her voice had too much disappointment
WE ARE FOR REAL AND WE’LL BE THERE TO HELP IN ANYWAY!
Why I’m telling you this story is because not all our transactions go smoothly, but we’ll put 125 percent( on our end) to make it happen. Our repeat business has been unbelievable – so we must be doing something right. Oh yes, I know the product is out of this world!
That enough about our service and we do try and issue a full credit and always credit to the charge card – NO HOUSE CREDITS as we have heard about other websites.
A few reasons why we are one of the fastest growing footwear lines on the internet.
We carry sizes from 4A to 14E widths for Men and Women. Try to find all those sizes under one website! Yes, we do provide 9E 10E and 14E widths for Men and Women. Yes, we carry 4A (slender 8 styles) and 2A (narrow 42 styles) for Ladies and B (Narrow 8 styles) for Men as well. So to repeat this (this is how vital these widths are to our site) that is available: Slender’s, Narrow’s to Extra Extra Extra Wide Widths ( 7E 9E 10E 14E) for Ladies. Narrow’s to Extra Extra Extra Wide (9E 10E 14E)Widths for Men.
We have styles in Men’s 5 to 6 ( in length), and those are hard sizes to find.
We have extended bottoms for the protection of your plantar (bottom) of your feet, and there is no more hang-over, of your feet, dealing with our footwear.
We carry lengths up to a 20 for Men and 15 in Women’s.
Most of our styles are perfect for diabetics as well, but you don’t have to be a diabetic to fall in love with our footwear and inserts. 80 percent of our customers are individuals that need that added support (because their current shoe is lacking support and comfort and is very disappointing to them). They need the feeling of maximum support/comfort and the additional feeling of “walking on a pillow” all day long ( this pillow concept is from dealing with our unbelievable insert program) with their new footwear.
Again, receive 1 to 3 sets of Heat Moldable Customized Inserts (value up to $240) all for FREE – YES FREE!! Once you start wearing these inserts, you never go back to the conventional form of support. Most shoes and that is athletic, or comfort footwear provides poor supporting inserts.
Still, more advantages that has help us grow but I’ll put you to sleep
“I HOPE YOU JOIN OUR TEAM!!”