An email that shows our effort and desires to accomplish customers needs and all done through www.dtfootwear.com

To show you that we at www.dtfootwear.com will go the extra steps to make your fit perfect!

AN EMAIL THAT SHOWS OUR EFFORT AND DESIRES TO ACCOMPLISH CUSTOMERS NEEDS AND ALL DONE THROUGH WWW.DTFOOTWEAR.COM

A customer that receive her shoes for brother and the shoe did not fit. She called us and asked how we can return, and we gave her the procedure and stated that we would issue a credit to her credit card.

I felt she needed help and that night I send this email to her:

I think you’re the person that call me about, today, about the return dealing with your brother’s shoes from Dtfootwear.com.

Yahoo/Sent

  • Ron Heinlein
  • Hi Kristy,
  • If you’re the person that called about the return – you never ask me about any solution to your bother sizing. If you don’t want to help him or I have the wrong person – then ignore this email, but you want to fit your brother correctly – I need information from you ( that is sizing information by inches)The Proper Sizing Technique – DTF – Designer Therapeutic Footwear. I think you’re the lady that called me a few days ago asking if we carried 10E widths for men? We are here to help and we can with your help and will eventually get him into all the styles that he would love- promise. WE AT http://WWW.DTFOOTWEAR.COM DO CARE!
  • If you’re that person, you made the wrong decision in choosing (I’m guessing) a larger size in a 16 and in width of 9E- ( let me explain why) especially the 9702 Solid Black colors. All the darker colors in an athletic shoe will be tighter because of the amount of dye that’s needed to create the color – black – all dark athletic footwear will run tighter than a lighter color. Our athletic uppers are construction on an athletic bottom, and a 9 E runs closer to a 7E or an 8E in width- because of the limitations of the width of the bottom. The athletic bottoms have no extension construction – like all our other bottoms well when dealing with a 10E and 14E width uppers. These extended bottoms are what your brother or anybody else – would need in a 10E or 14E width.
  • We can help your brother, and with the proper information, we can fit him – GUARANTEE. I need some extra effort or communication to make this happen, and I will NOT be able to fit him in athletic footwear (at first) if he needs a 10E or 14E width. I would start him with the most comfortable footwear on the planet – especially for those that need extra extra extra wide widths, and that is 728E. This shoe is for maximum comfort, and to win his convenience over that we can fit him in a VERY COMFORTABLE, SUPPORTING PAIR OF SHOES. Yes, in arriving at that correct sizing for future orders.
  • To view the blog to have a better view of our SPECIAL ORDER PROGRAM:
  • https://dtfootwear.com/i-want-to-re-post-this-blog-becasue-i-got-the-same-question-yesterday/
  • Her reply back:
  • Jan 8 at 12:16 AM
  • Kristy McCandlish
  • To: Ron Heinlein
  • Jan 8 at 3:10 AM
  • Yes, I am. I will do the measurements as you instructed and sent them to you as well as pictures. We are desperate; we have been looking for years. Thank you for responding. Will send soon.
  • Sent from my iPhone

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